Reference

Your Rights and Our Commitments at 9oo

Q: How can I request a copy of the data 9oo holds about me?

Email support@9oo.club with the subject line 'Data Access Request' and include your registered email. We will compile and return a summary of the personal data we hold on your account within 30 days of receiving a valid request.

Q: Can I request deletion of my personal data?

Yes. Send a deletion request to support@9oo.club. We will delete personal data that is not subject to a legal retention obligation. Data tied to financial transactions may need to be kept for the statutory retention period under Indian regulations.

Q: Who do I contact if I have a dispute about how my data was handled?

Raise a formal complaint by emailing support@9oo.club with the subject 'Data Dispute'. If we do not resolve the matter to your satisfaction within 30 days, you may escalate the matter to the relevant data protection authority in your jurisdiction.

9oo operates under a clear set of legal terms that govern how your account, data and access work — all subject to local law and available only where…

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What Our Legal Terms Actually Cover

9oo Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms apply to every account opened on 9oo.club and govern how we collect, store and use personal data submitted during registration, deposits via UPI, Paytm or PhonePe, and gameplay. Access to 9oo is conditional on your local jurisdiction permitting such activity — if local law

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in your state or territory restricts online gaming, you are responsible for knowing that before opening an account. We do not solicit accounts in prohibited regions. Payment data processed through UPI, Paytm or PhonePe is handled under the respective payment provider's own privacy terms in addition
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to ours. By continuing to use the platform, you confirm that you have read, understood and agreed to the terms in force at the time of your session.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about our terms, need to request a data correction, or want to understand how a specific policy applies to your account, our support team is available around…

Email Support Send legal or policy queries to our dedicated address at [email protected]. Include your account username and the specific policy area you're asking about so we can respond with the right details.

Live Chat Our live chat window is accessible from any page on 9oo.club. For legal queries, type 'policy' at the start of your message so the agent picks up your case with the correct context from the start.

Formal Written Request For data deletion, account closure or legal disputes, submit a written request via email with the subject line 'Legal Request'. We aim to acknowledge within 48 hours and resolve within 14 working days.

HOW WE HANDLE IT

Data, Cookies, Security and Your Account

We keep our data practices transparent and specific. Below is a plain account of how 9oo handles the areas that matter most — from what cookies we set to how long we…

Data Collection

We collect only what is needed to operate your account: your name, email, date of birth and payment identifiers linked to UPI, Paytm or PhonePe. We do not sell this data to third parties under any commercial arrangement.

Cookie Use

9oo sets session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from your browser settings; disabling all cookies may affect certain account functions.

Account Security

Passwords are stored as hashed values — we cannot see your password. Two-step login verification can be enabled from your account settings. We alert you by email if a new device logs into your account.

Data Retention

Account records are retained for as long as your account is active and for a period required by applicable law thereafter. If you close your account, transactional records may be kept for up to seven years for compliance purposes.

Who to Contact

For all data-related requests — access, correction, deletion or portability — email [email protected] with the subject line 'Data Request'. We will confirm receipt within 48 hours and complete valid requests within 30 days.

Requesting Changes

To update personal details such as your registered email or phone number, log in and visit Account Settings, or raise a support ticket. For payment method changes linked to Paytm or PhonePe, identity verification is required before any update is applied.

Frequently Asked Legal Questions

These answers address what we hear most often about account rights, data handling and how our policies apply to you as someone accessing 9oo from India where local law permits.

Access depends entirely on local law in your state or territory. Where local law permits online gaming, you may open and use an account. It is your responsibility to confirm that your jurisdiction allows such activity before proceeding.

We collect your name, email address, date of birth and contact number during registration. If you deposit via UPI, Paytm or PhonePe, the payment provider shares a transaction reference — we do not store your full bank account or card details.

Email [email protected] with the subject line 'Data Access Request' and include your registered email. We will compile and return a summary of the personal data we hold on your account within 30 days of receiving a valid request.

Transactional and identity records are retained for up to seven years after account closure to satisfy applicable legal and financial compliance requirements. Non-essential profile data is deleted within 90 days of a confirmed closure request.

Yes. Send a deletion request to [email protected]. We will delete personal data that is not subject to a legal retention obligation. Data tied to financial transactions may need to be kept for the statutory retention period under Indian regulations.

We notify account holders by email at least seven days before any material change to our terms takes effect. Continuing to use the platform after the stated effective date constitutes acceptance of the revised terms. You may close your account before that date if you do not agree.

Raise a formal complaint by emailing [email protected] with the subject 'Data Dispute'. If we do not resolve the matter to your satisfaction within 30 days, you may escalate the matter to the relevant data protection authority in your jurisdiction.

Your Rights and Our Commitments at 9oo

How to Reach Us on Policy Matters

Data, Cookies, Security and Your Account

Data Collection

Cookie Use

Account Security

Data Retention

Who to Contact

Requesting Changes

Frequently Asked Legal Questions

01 Can I access 9oo from all states in India?

02 What personal data does 9oo collect when I register?

03 How can I request a copy of the data 9oo holds about me?

04 How long does 9oo keep my account data after I close my account?

05 Can I request deletion of my personal data?

06 What happens if 9oo updates its legal terms?

07 Who do I contact if I have a dispute about how my data was handled?

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