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How 9oo Handles Your Personal Data

At 9oo, your personal data belongs to you — we collect only what we need to run your account, process payments via UPI, Paytm or PhonePe, and keep…

Data You ControlTransparent CollectionIndia Account ScopeSecure StorageContact Our Privacy Team

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What Data We Collect and Why

9oo Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on 9oo, we record your name, email address, mobile number and the payment identifiers linked to your preferred method — whether that is UPI, Paytm or PhonePe. We also log device type, IP address and session timestamps to detect unauthorised access

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and keep your account safe. Transaction records are retained for as long as required under applicable Indian law; after that period, they are removed from active storage. We do not sell your personal data to third-party advertisers. Access to your data inside our systems is restricted
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to staff roles that genuinely require it — account verification, fraud prevention and payment processing. Whether a particular data-processing activity applies to you may depend on local law and is available only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access the data we hold on your account, request a correction, or ask us to erase specific records, our privacy team is reachable through three direct channels listed…

Email the Privacy Team Send your request — access, correction or erasure — to our dedicated privacy address. Include your registered email and the last four digits of your linked UPI or Paytm handle so we can verify your identity without delay.

Live Chat on 9oo Open the chat widget from any page on 9oo and select the Privacy enquiry category. An agent will log your request and pass it to the data team; you will receive a reference number within minutes of starting the chat.

In-Account Support Ticket Log into your account, head to the Help section, and raise a Privacy Request ticket. Attaching your PhonePe or Paytm transaction reference helps us locate your records faster and shortens our verification step.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data practices are built around the principle that you should always know what we hold and have a clear path to act on it.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can manage cookie preferences from the settings panel in your browser; blocking analytics cookies does not affect your ability to deposit or withdraw.

Account Security Measures

Passwords are stored as salted hashes — we cannot read your password, only verify it. We strongly encourage enabling two-factor authentication from your account settings to add a second checkpoint whenever you log in from a new device.

Data Retention Schedule

Account data is kept for the period required by applicable Indian regulations. Once that period expires and your account is closed, personal identifiers are removed from live databases within thirty days and from backup tapes within ninety days.

Third-Party Data Sharing

We share payment references with UPI, Paytm and PhonePe solely to process your transactions. No personal profile data is shared with marketing networks or data brokers. Any processor we use is bound by a data-processing agreement aligned with Indian privacy norms.

Your Right to Access

You may request a full copy of the personal data we hold at any time. We will deliver it in a machine-readable format within seven working days of verifying your identity through your registered mobile number or email address.

Right to Erasure

If you close your account and your data retention period has elapsed, you may ask us to erase remaining records. We will confirm completion in writing and remove your data from all active systems, subject to any obligations under applicable law.

Your Privacy Policy Questions, Addressed

Below are the questions our team receives most often about how 9oo handles personal data, what rights you hold as an account holder in India, and how to exercise those rights quickly. If your question is not covered here, contact us through the channels listed in the section above.

We collect your name, email, mobile number, and payment identifiers such as your UPI ID or Paytm number. We also log your IP address and device type to protect your account from unauthorised access attempts.

No. We do not sell or rent your personal data to advertisers. Payment data is shared only with UPI, Paytm or PhonePe to complete your transaction; all other third parties are bound by strict data-processing agreements.

We retain records for the period required by applicable Indian law. After your account is closed and the retention window closes, personal identifiers are removed from live systems within thirty days and from backups within ninety days.

Raise a Privacy Request ticket from the Help section of your account, or email our privacy team directly. Include your registered email or mobile number so we can verify you and deliver your data within seven working days.

Yes. Submit a correction or erasure request via email or the in-account ticket system. Corrections are applied within five working days; erasure requests are completed once the applicable retention period has passed and your identity is verified.

We use session cookies for login continuity and analytics cookies to monitor page performance. You can disable analytics cookies in your browser settings without affecting deposits, withdrawals or any account feature on 9oo.

This policy applies to account holders where local law permits access to 9oo services. Whether specific data-processing provisions apply to you may depend on your location and the laws applicable in your region of India.

How 9oo Handles Your Personal Data

Reach Us About Your Data

How We Protect and Manage Your Information

Cookie Policy

Account Security Measures

Data Retention Schedule

Third-Party Data Sharing

Your Right to Access

Right to Erasure

Your Privacy Policy Questions, Addressed

01 What personal data does 9oo collect when I open an account?

02 Does 9oo share my data with advertisers or marketing companies?

03 How long does 9oo keep my account and transaction records?

04 How do I request a copy of the data 9oo holds about me?

05 Can I ask 9oo to correct or delete my personal data?

06 What cookies does 9oo use and can I turn them off?

07 Does this privacy policy apply to me if I am in India?

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